Dell and the National Federation of Independent Business has named RealSource as one of 10 finalists for the national Dell/NFIB Small Business Excellence in Customer Service Award.
During an in-depth application process, Dell and NFIB challenged small business owners to show how they have used information technology to drive a significant change or develop a competitive advantage to deliver superior customer value and experience. The finalists were selected by students of the Vanderbilt University Owen Graduate School of Management.
"We are extremely pleased to have our company recognized, especially for excellence in customer service and technology. These are areas we place a top priority on within our company,” said Doris Maiolo Phillips, RealSource President. “We have built our company on customer service and have developed our own computer systems expressly to support our service focus.”
"Providing good customer service is vital for businesses of all sizes, especially smaller companies trying to differentiate from the competition," said Frank Muehleman, vice president and general manager of Dell's small and medium business division. "This year's award finalists have embraced technology and are using it effectively to create a unique value proposition."
The award winner will be announced in July as part of a Dell small business event. The winning small business will receive $30,000 in Dell products and services, a lifetime membership to NFIB and a day with Dell executives, including Chairman and CEO Michael Dell, to share best practices at the company's headquarters in Round Rock, Texas. Nine finalists will receive a Dell™ Latitude™ notebook and a one-year membership to NFIB.
To learn more about the 2007 award finalists and the program, please visit www.nfib.com/object/ceaward.html or www.dell.com/ceaward.
NFIB is the nation's leading small-business advocacy association, with offices in Washington, D.C., and all 50 state capitals. Founded in 1943 as a nonprofit, nonpartisan organization, NFIB gives small- and independent-business owners a voice in shaping the public policy issues that affect their business. NFIB's powerful network of grassroots activists send their views directly to state and federal lawmakers through our unique member-only ballot, thus playing a critical role in supporting America's free enterprise system.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit www.dell.com, or to communicate directly with Dell via a variety of online channels, go to www.dell.com/conversations.